At Willow & Bow we want all our customers to be completely in love with their purchases! However, we understand that online shopping doesn't always go to plan! 

We are more than happy to help! 

By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.

A full refund will be given if unhappy with your purchase within 7 days upon receiving your item. Please ensure you check the list below of Non-Returnable items before requesting a refund. If you wish to return your item please email us at with your order number and returns request.

Faulty Merchandise - All items are fully inspected prior to shipment. However should you receive a faulty or incorrect item please send us an email at stating your order number and type of return request (I.e wrong product, faulty item, wrong size).

Items must then be sent back to us within 7 days upon receiving goods. Please email us the tracking number along with your order number to

Non-Returnable items - The following items are not returnable
-Hair accessories, lingerie, Final sale items, jewellery

- Items that have been tampered/altered 

- Items with makeup stains 

- Items with fragrance or cigarette smoke odors

- We do not accept returns on international orders due to custom and excise fees

Any questions please email us

Willow and Bow xx