At Willow & Bow we want all our customers to be completely in love with their purchases! However, we understand that online shopping doesn't always go to plan! 

We are more than happy to help! 

By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.

Refunds -
We do not accept any returns for refunds. We only accept returns for exchanges. You may return your order to us within 14 days for a return. If you wish to exchange your item please email us at with your order number and exchange request.

Return costs are always at your own expense. Please use tracked delivery when returning your order. We are not responsible for any undelivered or lost orders.

Faulty Merchandise - All items are fully inspected prior to shipment. However should you receive a faulty or incorrect item please send us an email at stating your order number and type of return request (I.e wrong product, faulty item, wrong size).

Items must then be sent back to us within 7 days upon receiving goods. Please email us the tracking number along with your order number to

 The following items we aren't able to exchange
-Hair accessories, lingerie, jewellery

- Items that have been tampered/altered 

- Items with makeup stains 

- Items with fragrance or cigarette smoke odors

- We do not accept exchanges on international orders due to custom and excise fees

Any questions please email us

Willow and Bow xx